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Troubleshooting
Sometimes things just don't go right... Check here to get back on track.
Finding Missing Social Media Pages Or Stop My Pages From Disconnecting
If you are missing pages or if they keep getting disconnected, this is most likely being caused by not clicking Select All when prompted to do so by Facebook. When select all is not chosen while adding your social media accounts, any pages not selected will have their access revoked by Facebook. This will cause them to disconnect and you will not be able to find them when you go to add in new pages. Step 1 Click into your brand settings by selecti
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Troubleshoot Alerts and Reconnect Disconnected Accounts
As a 3rd party app we use the network API's to connect to the networks to post. The networks disconnect on a fairly regular basis to allow you the opportunity to make sure you want to keep that connection. Watch the following video to ensure all of your accounts are connected and posting and what to look for if something fails.
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Troubleshooting Connecting Instagram to the Dashboard
If you are having problem connecting your Instagram account for direct publishing please follow the troubleshooting steps in this video. If you are still having trouble connecting after following the steps please click to reach us on chat
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Troubleshooting - Network Alerts & Outages
In this video we share what to watch for for network outages and alerts.
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